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    Utility4Business Complaints Procedure

    At Utility4Business, we are committed to delivering exceptional service. However, if something doesn't go as expected, we're here to make things right. Your feedback is valuable to us, and we will do everything possible to resolve your concerns quickly and effectively.

    How to Raise a Complaint

    If you are dissatisfied with our service, an interaction with our team, or an issue with a supplier, please let us know. We take complaints seriously and will investigate promptly.

    Our Complaints Process

    Acknowledgment

    We will acknowledge your complaint within one business day.

    Investigation

    Our team will review the issue and keep you updated every five business days.

    Resolution

    We aim to resolve complaints within ten business days. If additional time is required, we will inform you.

    Ombudsman Services: Energy

    Phone: 0330 440 1624

    Email: enquiry@ombudsman-services.org

    Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

    Website: www.ombudsman-services.org/energy

    The Ombudsman offers a free and impartial service to help resolve disputes fairly. If you do not accept their decision, you are not bound by it.

    Citizens Advice Consumer Service

    Website: www.citizensadvice.org.uk/energy

    Helpline: 0800 144 8848

    For independent guidance on your rights and energy-related complaints.

    Final Resolution

    If we are unable to resolve your complaint within eight weeks, or if you are unhappy with our final response, you may contact Ofgem, the energy regulator, for further assistance. At Utility4Business, we value your feedback and strive to improve our services. We appreciate your patience and trust as we work towards a resolution.