If you are dissatisfied with our service, an interaction with our team, or an issue with a supplier, please let us know. We take complaints seriously and will investigate promptly.
We will acknowledge your complaint within one business day.
Our team will review the issue and keep you updated every five business days.
We aim to resolve complaints within ten business days. If additional time is required, we will inform you.
Email: enquiry@ombudsman-services.org
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Website: www.ombudsman-services.org/energy
The Ombudsman offers a free and impartial service to help resolve disputes fairly. If you do not accept their decision, you are not bound by it.
Website: www.citizensadvice.org.uk/energy
For independent guidance on your rights and energy-related complaints.
If we are unable to resolve your complaint within eight weeks, or if you are unhappy with our final response, you may contact Ofgem, the energy regulator, for further assistance. At Utility4Business, we value your feedback and strive to improve our services. We appreciate your patience and trust as we work towards a resolution.